Return Instructions – Snap Diagnostics, LLC

Delivery and Return

The Snap test kit is delivered to your home address.

The shipping box should be used for returns and includes a prepaid return shipping label. After completing your test, return all items to the box and confirm that the return shipping label is on the box.

The return process varies based on the parcel company specified on the return shipping label:

United States Postal Service (USPS) – Schedule to have the box picked up from your home at www.usps.com/pickup, or bring it to any USPS location.
FedEx® – Call 800-463-3339 or your local FedEx® office to have the box picked up, or bring it to any FedEx® Ship Center.

You have 7 days to do the study, starting on the day you receive the test kit. If you have any difficulty completing the study in that time, please contact us to request an extension.

HST Configuration

This page will show the various options available to customize the HST protocol for a specific patient.

NOTE: If NOT SET for a specific patient then the patient will undergo the “default” HST protocol.

Any patient status updates you enter on your portal are instantly communicated to the Ordering Provider's Patient Portal.

The Master Admin can add an unlimited number of additional login accounts for their organization. Turn notifications ON to get email alerts.

You can transfer any patient to another treatment provider.
The patient will move off your portal and instantly be shown on the portal for the Treatment Provider you selected.
The Ordering Provider's Patient Portal will also instantly reflect the new Treatment Provider.

Sending a patient to Snap for an HST is as Easy as 1, 2, 3.
Select the Ordering Provider for the HST.
Enter a few patient details.
Upload the Medical Order from the Ordering Provider.

This is the information we need to setup the TX Provider Account.
Please gather all of the information shown and send to Snap personnel.