Delivery and Return

The Snap test kit is delivered to your home address.

The shipping box should be used for returns and includes a prepaid return shipping label. After completing your test, return all items to the box and confirm that the return shipping label is on the box.

The return process varies based on the parcel company specified on the return shipping label:

  • United States Postal Service (USPS) – Schedule to have the box picked up from your home at, or bring it to any USPS location.
  • FedEx® – Call 800-463-3339 or your local FedEx® office to have the box picked up, or bring it to any FedEx® Ship Center.

You have 7 days to do the study, starting on the day you receive the test kit. If you have any difficulty completing the study in that time, please contact us to request an extension.